Shipping policy

North Lake Outdoors — Shipping Policy

Everything you need to know about how we ship, when it arrives, and what happens if it doesn't.

Processing time

Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding holidays). Large orders, wholesale orders, and orders placed during major sales may take up to 3–4 business days to process.

Once your order ships, you'll receive a tracking number via email.

Shipping methods

We ship via UPS Ground, FedEx Ground, and USPS Ground Advantage / Priority Mail, depending on box size and destination. Our fulfillment partner selects the fastest and most cost-effective carrier for each order.

Free shipping

We offer free shipping on qualifying orders shipped to the contiguous 48 U.S. states.

Free shipping applies when your order meets any of these:

  • Cart subtotal of $150 or more (pre-discount, excluding tax)
  • 2 or more big boards (Big Game, Big Fish, or XL Wood) in the same order
  • 3 or more boards of any type in the same order
  • 1 board + 2 or more additional items (build your own bundle)
  • Breakdown Cutting Board + Breakdown Bag together

Discounts apply automatically at checkout — no code required.

Ship-to areas

We ship to all 50 U.S. states, including Alaska and Hawaii.

  • Contiguous 48 states: standard delivery windows (see below).
  • Alaska & Hawaii: we ship to both, but transit times are significantly longer and shipping costs are typically higher. Free shipping promotions do not apply.
  • U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.) and APO/FPO/DPO: we can ship to these, but delivery takes noticeably longer and costs vary — please email support@northlakeoutdoors.com for a quote before ordering.
  • International: not currently supported.

Estimated delivery times

Once shipped, most orders arrive within:

  • East / Midwest: 2–4 business days
  • South: 3–5 business days
  • West / Mountain: 4–6 business days
  • Alaska / Hawaii: 1–3 weeks depending on carrier
  • U.S. territories / APO/FPO: 2–4+ weeks

Times are estimates only. Weather, holidays, and carrier delays can affect delivery.

Order tracking

You'll receive an automated email with your tracking number as soon as your order ships. If you don't see it, check your spam folder or contact us.

Damaged or missing items

We stand behind every board. If your order arrives damaged, is missing items, or the wrong item is delivered:

  1. Contact us within 7 days of delivery at support@northlakeoutdoors.com
  2. Include your order number and photos of any damage
  3. We'll ship a replacement at no charge — no returns required

Failed deliveries and refused packages

If a package is returned to us due to an incorrect address, refusal, or repeated failed delivery attempts, we'll contact you to arrange re-shipment. Additional shipping charges may apply.

Address changes

Once an order ships, we cannot change the delivery address. Please double-check your shipping information before checking out.

Questions?

Email us anytime at support@northlakeoutdoors.com. We usually respond within one business day.

Last updated: 2026-07-29